Terms & Conditions

These Terms of Use (the Terms) govern access to and use of Tiercel Insights™, including our website, dashboard, invoice-processing tools, reports, alerts and related services (together, the Service).

By creating an account, purchasing a subscription or using the Service, you agree to these Terms. If you use the Service on behalf of a business or other organisation, you confirm that you have authority to bind that organisation. In that case, you means that organisation.

The Service is intended for business use. You confirm that you are using it wholly or mainly for purposes connected with your trade, business, craft or profession and not as a consumer.

Our Privacy Policy and Cookie Policy explain how we handle personal data and use cookies. They form part of the information governing your use of the Service but are separate from these Terms.

Tiercel Insights™ helps businesses record and analyse supplier costs, invoices, products, recipes or stock items, sales information and margins. Depending on your plan, features may include:

• uploading or manually entering invoices;
• AI-assisted extraction of invoice information;
• matching invoice lines to supplier products;
• product price histories and supplier-cost trends;
• recipe, menu-item, resale-item and portion-cost calculations;
• margin, price-change and shortfall indicators;
• sales-data uploads, forecasts, alerts and reports; and
• plan-specific tools described on our Pricing page.

Your subscription includes only the features, limits and usage allowances stated for your selected plan at the time of purchase. We may improve, replace or discontinue features where reasonably necessary. If a change materially reduces the core paid functionality during your current subscription period, we will give reasonable notice and, where appropriate, offer a proportionate remedy or allow you to cancel the affected Service.

The Service may be updated automatically. Temporary interruptions may occur for maintenance, security, capacity management or circumstances outside our reasonable control.

You must provide accurate, current and complete registration and billing information and keep it updated.

You are responsible for:

• keeping login credentials confidential;
• using reasonable security measures for your devices and account;
• all activity carried out through your account by authorised users; and
• notifying us promptly at support@tiercel-insights.co.uk if you suspect unauthorised access or a security incident.

You must not share one user login between multiple people unless your plan expressly permits this. You must ensure that everyone you authorise to use the Service complies with these Terms.

We may require you to reset credentials, verify account information or take other reasonable security steps.

You may upload or enter invoices, supplier information, product details, recipes, menu data, sales files, business figures and other material (Customer Data).

You retain ownership of Customer Data. You grant us a non-exclusive, worldwide licence to host, copy, process, transmit and display Customer Data only as reasonably necessary to provide, secure, support and improve the Service, comply with law, and fulfil our obligations under these Terms and our Privacy Policy.

You are responsible for:

• ensuring that Customer Data is accurate enough for your intended use;
• checking extracted invoice fields, product matches, quantities, tax treatment and calculations before relying on them;
• having all necessary rights, permissions and lawful grounds to provide Customer Data to us;
• avoiding uploads of unnecessary personal, special-category or confidential data; and
• maintaining copies of information that you need for accounting, tax, legal or operational purposes.

You must not upload material that is unlawful, infringes another person’s rights, contains malicious code, or that you are not authorised to use.

Unless we agree otherwise in writing, Tiercel Insights™ is not your statutory accounting record, tax record or sole backup system.

Some features use automated or artificial-intelligence technology to extract, match, classify, estimate or summarise information. Automated results may be incomplete, duplicated, incorrectly matched or inaccurate, particularly where an invoice is unclear or uses an unfamiliar layout.

You must review and, where necessary, correct results before using them. Margin figures, forecasts, price suggestions, alerts and similar outputs are decision-support information only. They are not accounting, tax, legal, financial or professional advice and do not guarantee any particular price, margin, saving, revenue or business result.

You remain responsible for prices, recipes, purchasing decisions, tax treatment, regulatory compliance and all other business decisions made using the Service.

You must not, and must not allow anyone else to:

• use the Service unlawfully, fraudulently or to harm another person;
• access another user’s account or data without permission;
• probe, bypass or interfere with security, authentication, usage limits or access controls;
• introduce malware or use the Service to distribute harmful content;
• scrape, crawl or extract data from the Service except through functionality we expressly provide;
• reverse engineer, decompile or attempt to discover source code, except to the limited extent that applicable law does not permit that restriction;
• copy, resell, sublicense or make the Service available to third parties as a competing or standalone service;
• use the Service or its outputs to develop or train a competing product or model; or
• place an unreasonable or disproportionately large load on the Service.

We may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect users, the Service or third parties.

Prices, billing intervals, plan limits and included features are shown during checkout or on the Pricing page. Prices are stated exclusive of VAT unless we expressly say otherwise. VAT or other taxes will be added where required by law.

Payments are processed by our payment provider. By purchasing a subscription, you authorise the payment provider to charge the selected payment method for the initial subscription period and each renewal.

Subscriptions renew automatically for the same billing interval unless cancelled before the renewal date. You can cancel through the account billing area, where available, or by contacting support@tiercel-insights.co.uk. Cancellation takes effect at the end of the paid subscription period, and access continues until then unless these Terms state otherwise.

Except where required by law or expressly stated at checkout, payments are non-refundable and we do not provide credits or pro-rated refunds for an unused part of a billing period. This does not affect any remedy that cannot lawfully be excluded.

If payment fails, we may retry payment and may suspend paid features after reasonable notice. You remain responsible for amounts properly due.

We may change prices or plan features for future subscription periods. We will give reasonable advance notice of a material price increase. If you do not agree, you may cancel before the change takes effect. Continuing the subscription after the effective date means the new price or plan will apply from the next renewal.

Promotions or trials may have additional stated conditions. Unless the offer says otherwise, a trial may convert to a paid subscription at its end, and only one introductory offer may be used per customer.

Failed renewal payments

For new failed subscription renewals, the recovery period starts at the first failed renewal payment, not at a later retry or Stripe cancellation. We send an initial failure notice, reminders on days 3, 6 and 9, and a final notice on day 12. If payment is not recovered, working account data is scheduled for deletion on day 15. Successful renewal before deletion starts stops the reminders and deletion schedule. Updating a payment method alone does not confirm payment.

The final notice provides at least three days to recover payment. If sending that notice is delayed, deletion is postponed to preserve that window. No further renewal reminders are sent after the final notice. We check the payment status again before ending an unpaid subscription and scheduling deletion. Financial records required by law and protected backup copies are subject to their separate retention periods.

We and our licensors own all rights in the Service, including its software, design, branding, databases, workflows, documentation and content, excluding Customer Data.

During an active subscription, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your internal business purposes in accordance with these Terms.

No ownership rights are transferred to you. You may not use the Tiercel Insights™ name, logo or branding without our prior written permission.

If you provide suggestions or feedback, we may use them without restriction or payment, but we will not identify you publicly as the source without permission.

The Service may rely on or link to third-party services, including payment processing, hosting, authentication, storage, email, analytics and AI-processing providers. Your use of a third-party service may also be governed by that provider’s terms.

We are not responsible for third-party websites or services that we do not control. We may replace a provider where reasonably necessary, provided this does not materially reduce our obligations to you.

Each party may receive non-public business or technical information from the other (Confidential Information). Each party will use the other’s Confidential Information only for the purposes of providing or using the Service and will protect it using reasonable care. This obligation does not apply to information that is public through no breach of these Terms, was already lawfully known, is received lawfully from another source, or is independently developed.

We may disclose Confidential Information to staff, contractors and service providers who need it for the Service and are subject to confidentiality obligations, or where disclosure is required by law.

Each party will comply with applicable data-protection law. Our Privacy Policy describes our handling of personal data where we act as controller. If we process personal data contained in Customer Data solely on your behalf, the parties will comply with any applicable data-processing terms made available by us.

You may stop using the Service at any time. Cancelling a subscription prevents its next renewal but does not normally produce a refund for the current period.

We may suspend or terminate access immediately if:

• you materially or repeatedly breach these Terms;
• payment remains overdue;
• your use creates a security, legal or operational risk;
• we reasonably suspect fraud or unlawful activity; or
• we are required to do so by law.

Where the issue can reasonably be remedied, we will normally give notice and an opportunity to remedy it before termination.

We may also discontinue the Service for business reasons by giving reasonable notice. If we discontinue a paid Service before the end of your current period for reasons unrelated to your breach, we will provide a pro-rated refund for the unused period.

After termination or expiry, your right to use the Service ends. We may delete Customer Data after a reasonable export or retention period, subject to legal obligations and our Privacy Policy. You should export any information you need before access ends. Clauses intended by their nature to continue—including ownership, confidentiality, payment obligations, disclaimers and liability limits—will survive.

We will provide the Service with reasonable care and skill. However, because the Service depends on user-supplied data, automated processing and third-party infrastructure, we do not promise that it will always be uninterrupted, error-free or suitable for every business purpose.

To the fullest extent permitted by law, and subject to the express terms above, the Service is provided on an “as available” basis. We do not guarantee that:

• invoice extraction or product matching will always be accurate;
• calculations or forecasts will identify every cost change or risk;
• use of the Service will improve profit or prevent loss; or
• third-party integrations will remain available without change.

Nothing in these Terms excludes obligations or warranties that cannot lawfully be excluded.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that the law does not allow us to limit or exclude.

Subject to the paragraph above, neither party will be liable for any indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, arising from use of the Service.

Subject to the first paragraph of this section, our total aggregate liability arising out of or in connection with the Service or these Terms will not exceed the total subscription fees paid or payable by you to us during the 12 months immediately before the event giving rise to the claim.

The limitations in this section apply whether the claim arises in contract, tort (including negligence), breach of statutory duty or otherwise. They reflect that the Service is a decision-support tool and that you remain responsible for checking data and making business decisions.

We may update these Terms to reflect changes to the Service, our business, applicable law, security requirements or industry practice.

We will post the updated Terms and revise the “Last updated” date. If a change materially affects your rights or obligations, we will give reasonable advance notice by email, through the Service or by another appropriate method. Material changes will normally take effect from your next renewal, unless an earlier change is required by law or needed to address an urgent security or abuse risk.

If you do not agree to a material change, you may cancel before it takes effect. Continued use after the effective date constitutes acceptance of the updated Terms.

Notices. We may contact you using the email address associated with your account or by a notice within the Service. You may contact us at support@tiercel-insights.co.uk.

Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer them as part of a reorganisation, sale or transfer of our business, provided this does not reduce your rights.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, although this does not excuse payment obligations already due.

No waiver. A delay in enforcing a right does not waive that right.

Severability. If any provision is held invalid or unenforceable, the remaining provisions will continue in effect. The affected provision will be adjusted only as much as necessary to make it valid and enforceable.

Entire agreement. These Terms, the plan and checkout information, and any documents expressly incorporated into them form the entire agreement about the Service and replace earlier discussions or representations about it. Neither party relies on a statement not set out in those documents, except that liability for fraud is not excluded.

No third-party rights. A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Governing law and courts. These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where applicable law requires otherwise.

Questions, complaints or notices may be sent to:

Tiercel Insights

Company number: 13725490

Unit 4 The Parade

Dorchester Road

Wool, Wareham

England, BH20 6EJ

Email: support@tiercel-insights.co.uk

Tiercel Insights™ is a trading name of BTYNE PRODUCTS LTD, a company registered in England and Wales under company number 13725490, whose registered office is at Unit 4 The Parade, Dorchester Road, Wool, Wareham, England, BH20 6EJ (Tiercel Insights™, we, us or our).

A trading name of BTYNE PRODUCTS LTD

Tiercel Insights™ is owned, operated, and legally represented by BTYNE PRODUCTS LTD.